Position Overview:

The Managing Director (MD) will be responsible for the overall strategic, operational, financial, and human resource management of the Data Service Centre. The MD will drive the company’s vision, ensure operational excellence, and lead the organisation toward achieving its long-term goals.

About the Company: Advanced Data Services (ADS) a subsidiary of the DIMARCON GROUP (GmbH) is a leading professional data service center, catering to global clients with a special focus on German-speaking markets. Our team of 40+ data specialists excels in generating precise data and managing detailed data analysis, ensuring our clients can accurately target their audiences and gain deep market insights.

Key Responsibilities:

1. Strategic Leadership:

• Develop and execute the overall business strategy aligned with the company’s vision and goals.
• Identify growth opportunities, including new markets, products, or services.
• Foster relationships with key stakeholders, including clients, partners, and regulatory bodies.
• Lead the organization through change management processes when necessary.

2. Operations Management:

• Oversee the day-to-day operations of the Data Service Centre, ensuring efficiency, scalability, and quality of service delivery.
• Implement and monitor key performance indicators (KPIs) to track operational success.
• Optimize processes to improve productivity and reduce operational costs.
• Ensure compliance with industry standards, legal regulations, and corporate policies.

3. Human Resources Management:

• Develop and implement HR strategies to attract, retain, and develop top talent.
• Oversee employee engagement, performance management, and professional development initiatives.
• Foster a positive and inclusive workplace culture that aligns with the company’s values.
• Ensure compliance with labour laws and handle employee relations issues effectively.

4. Financial Management:

• Develop and manage the company’s budget, ensuring alignment with strategic objectives.
• Monitor financial performance, analyzing variances, and implementing corrective actions as necessary.
• Oversee financial reporting, ensuring accuracy, transparency, and compliance with legal requirements.
• Drive profitability through cost control, revenue growth, and financial risk management.

5. Governance and Compliance:

• Ensure the company adheres to corporate governance standards, including regulatory compliance, risk management, and ethical practices.
• Work closely with the Board of Directors to provide updates on company performance, risks, and opportunities.
• Lead internal and external audits and implement recommendations for improvement.

Key Competencies:

1. Leadership:

• Proven ability to lead, inspire, and manage teams effectively.
• Strong decision-making skills with a strategic mindset.
• Ability to navigate and manage complex organizational dynamics.

2. Financial Acumen:

• Strong understanding of financial management principles, including budgeting, forecasting, and financial reporting.
• Ability to analyze financial data and make informed business decisions.

3. Operational Expertise:

• Extensive experience in managing operations, preferably in a data service or IT-related environment.
• Knowledge of process optimization, quality assurance, and project management.
• Experienced in setting, analyzing and using KPIs to measure performance and operational effectiveness

4. Human Resource Management:

• In-depth knowledge of HR best practices, including talent management, performance management, and employee relations.
• Experience in building and sustaining a positive organizational culture.

5. Communication Skills:

• Excellent communication skills, both verbal and written.
• Ability to engage with stakeholders at all levels, including employees, clients, partners, and board members.

6. Problem-Solving:

• Strong analytical and problem-solving skills with the ability to anticipate challenges and develop solutions.
• Ability to handle high-pressure situations and make sound decisions.
• Capable of shifting priorities and strategies when needed to mitigate risks and manage under pressure situations.

Performance Expectations:

• Achieve or exceed financial targets, including revenue, profitability, and cost control.
• Ensure operational efficiency and excellence in service delivery.
• Maintain high employee engagement and retention rates.
• Successfully implement strategic initiatives and projects within timelines and budgets.
• Uphold the highest standards of corporate governance and regulatory compliance.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; MBA or equivalent advanced degree preferred.
• Minimum of 10 years of experience in a senior management role, with a strong track record in operations, HR, and financial management.
• Experience in the data service or IT industry is highly desirable.
• Proven track record of leading successful organizational transformations.

Remuneration:

• Competitive salary package with performance-based incentives.
• Benefits including medical aid, pension plan, and other standard executive benefits.

This job specification outlines the role of a Managing Director for a Data Service Centre with a focus on Operations, HR, and Finance. The MD will be responsible for driving the organization’s success through strategic leadership, operational excellence, financial stewardship, and effective human resource management.